Conflict Management
This session defines challenging behavior, its triggers, and danger signs. It covers strategies for responding, conflict management, de-escalation techniques, and behavior monitoring, with an emphasis on accurate incident reporting and recording.
Description
Introductions / safe space
Defining challenging behaviour
Challenging behaviour triggers and causes
Identifying and recognising signs of danger
Responding to physically and verbally challenging behaviour
Behaviour monitoring, conflict management and de-escalation
Reporting and recording incidents
Key learning / action plan
Building your emotional wellbeing / wellbeing activity